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Given the continued pressure by fast food workers to obtain higher wages, there is little doubt that the QSR franchise sector will accelerate the use of technology to increase productivity. Steps to implement this have strategy have already started with McDonald's and Burger King testing automated ordering by customers at several locations.The reasons for these steps are obvious, since more and more cities and states are mandating minimum wage increases and 2016 is an election year. Moreover, the pressure of unions and politicians will be a driving force for wage increases. The current state of technological development means that innovation takes place at rapid speed. Look for automated on-site and remote ordering and faster customer payment programs to reduce the employee customer interaction, while the production process will be next in line to experience change.
QSR Will use Technology to Compensate for Increased Wage Costs
Posted by Ed Teixeira
Posted on November 16, 2015 at 8:37 AM
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