This article from the Harvard Business Review by Frances Frei and Anne Morriss coauthors of Uncommon Service: How to Win by Putting Customers at the Core of Your Business lists five ways to free up the resources needed to compete on quality service. Companies like Macy's and Disney thrived coming out of the Great Depression by delivering service.The recession may be headed into history but many consumers and businesses still feel vulnerable. Serving customers in a quality way can make a difference going forward. Read more